Mobile service providers, Telekom Networks Malawi (TNM) is under fire as some of its customers in the northern region claim the company is charging them on free data services.
One of the customers, Samuel Mvula told Malawi24 that his credit worth MK200 was deducted even though he was only using free data Facebook.
Another one, Faith Ziba echoed the same sentiments saying that using a TNM dongle is committing suicide.
“I usually log into internet using internet.org which in the past was free of charge but on Wednesday and Thursday I was surprised to learn that they deducted my credit,” said Ziba.
However, Anthony Mzumara, another TNM customer claimed to have forwarded his complaint on the issue to TNM customer care service who promised to rectify the problem but they are yet to do so and now the situation is becoming worse.
“I called customer care and the agent suspected the cause to be technical thus she told me to wait for their help in 24 hours but still we are losing more airtime,” he said.
There was no immediate comment from TNM authorities on the issue.
Malawi24 understands that the founder of Facebook earlier this year announced the introduction of free data services to various countries including Malawi.
The purpose of the move was to give more people access to the internet.
This is the second time customers of the company have complained about the poor services and mysterious loss of their airtime.
Earlier this year, some customers claimed that the company was deducting airtime the moment a subscriber recharged.
The company solved the problem and many are expecting the same miracle to happen this time.
If you didn’t know Internet.org eats airtime if you are using it on Opera Mini because Opera Mini is a browser that saves data..so free internet services are not free if you’re using Opera as your browser..change your default browser if you wanna use Internet.org(Freebasics)
tnm always with you. kodi wina atati azikupatsani buledi nadzasiya kukupatsani, imeneyo ikhale nkhani? dziwani izi: zaulele zimapusitsa. foniyo ndiyaulelenso?
Very true and disappointing
Shit happens!
Its true zikuchitikadi choncho angakhale ku LL
We received the sms informing that there will not be free data from 24 dec to 03 jan so no wonder
Kkkk.Airtel,the smartphone network.Timaitha
This is important story problem with some pple they disagree with everything written by 24 , I can just say carry news 24 we trust you.its true they must give us the reasons
Zaziiiii
kuno. ndiku, malawidi nothing is, 4 free and ua busy complaining about free data
Auze maurice!! Anthu oganixa ngat iwe akusowa kumala 24
Inu b serious!!!!!! Tiziwelenga zmenezo????
Are u still using TNM network nowday? u will see what ppo of northern saw when using Facebook free Data
ineso imachaja italemba free data
thats true it was charging
hahahaha musova kkkk
Inenso ndukasuma, tikolore wanga sakumagwira
zangovuta tnm the best network i know in malawi proud of u tnm
Free data ilichoncho koma ukamaona zithunzi amatchaja, ndiye ngati mumaona zithunzi musadandaule
Zaziii! Tiziti simudalandile ma sms okudziwitsani zoti kuyambira pa 24 dec mpaka pa 3 jan,, kuti free basics sizigwira ntchito pa TNM?
Mmmh musativutitsetu ndi network yanu yofookayi sitinapephe free data ife
Eti kumangotidyera mayunitsi ofunika kuwatengetsa
thats the language of the media my frend there z nothng wrong wit the title!
thats the language of the media my frend there z nothng wrong wit the title!
Tingopempha Our Big Man Apange Subsidise TNM TARIFFS….Bwana timven a tnm akut asiya freefacebook.com
Tingopempha Our Big Man Apange Subsidise TNM TARIFFS….Bwana timven a tnm akut asiya freefacebook.com
Tnm is the biggest thief iribe manyazi ndikuba
Tnm is the biggest thief iribe manyazi ndikuba
Ver true,ther is now no fixed charg for facebk.SAD.
Ver true,ther is now no fixed charg for facebk.SAD.
Always cheap things have got worse effect
Always with tnm imandivesa kukoma kusiyana ndi network inayi ndiye yakuba zedi.
Ndimayesa ndi zeni zeni,ala
ka 200 komweko????aaaaa…muziona nkhan zolemba
@sebastian phiri
Ambuye yesu akubadwilan mukuba ti mayunitsi ta anthu m’ma 4n et?ndlama ikivuta tisamanamizane coz wa khate sitimunamiza sapato,musatipangitse kusitha maganizo kupita kwa neba mwava?ndakwiya nanu,mukulakwa
Amenewa ndi mapwapwapwa!
Osakula nd moyo wodalira
komaso ndi compony yawo ali ndi ufulu otsitsa kapena kukweza mitengo ya 4n! vuto lomangodalira zaulele ndilimenelo!
Authorities to complaint
1.CFTC
2.Macra
3.CAMA
Thats true ikutibeladi iyi.
poor TNM bola the opposite
Nanu a TNM nthawi yazisangalalo yokhayi mukanapereka free data kuti ticheze bwino ndi amzathu amalawi 24 mmationjeza polemba nkhani zomwezi mpaka tnm under fire ngati kuti yapsa bcareful
Dear Customer. Please be informed that TNM Smart FREE Twitter and Internet.org will not be available from 24 December, 2015 to 3 January, 2016. TNM
kuona omwe akudandaula za free data anthu aulemu wawotu eeeee
free data is charged by both operatorators tnm and airtel
Tnm simasewela ngati mukufuna siyani kugwilisa tchito ife sitisiya kugwilisa tchito ngakhale ndili sauth africa koma ndikamabwela ndizagwilisa tnm komaso akazi anga ndiyomweyo ngati wasintha simukadi ndiye banja lithela pomwepo
Kkkkkkk muli ku Theba man! Akazi anu munawasiya ku nyasaland kuno! Sheeeeee zalowa chibwana
Ndili kutheba mani koma inu mumene mukuwonela tnm ndi aritel yabwino ndi it?
anyani amenewa akumaba heavy yet simmene ikudulira line yawoyi andikwana bwanji,
timuuze john kapito timatche zimenezi!!!
amwene zaulele ndi zaulele asamadulana pa zaulele hw come its just free data
TNM ndi mbola ine nane imandichosela doller ndikamagwiritsa ntchito zi ma free chani chani facebook zawozo even Twiter amat ndi free but imandichosela chere wanga mu phone
even here in LL, i experience that, free data being charged.
I oso encountered th sme probs TNM service r poor dese days
Kukhala m’malawi nkulimba mtima
Musova mkakhala ine ndiwa MTN kkkk kuika R10 kumalandira R100 airtime plus 20MB ya udzu.
Nayo airtel nde ndipena akuluakulu kuimba foni mpakana battery low amaine!!!!!!!!!!!
Kod nkhan zatha? Nanga muthu kumadandaula k200 airtym ngat kut akukwana k1000
Ndiye ife titani
pano tili ku airtel freedata ndi yosayamba tnm zovutaso network abwere azatenge ka card kawoka
Zaulele zinali zachinyasaland kkkkk?
I think anapanga notify kuti free data will not be available from 24Dec -3Jan 2016……
Tnm and airtel are well qualified thieves
I think tnm nowadays is becoming a bunch of thrives
Do not cross over to 2016 with poverty.It is a curse to be poor. Say NO to poverty. Say YES to Riches.For INSTANT WEALTH INVOCATION Click on the link below:
http://goo.gl/CXKRAR
Then fill the form and upload your details and summit. I will respond when it is done. or email me your full names ,full picture and your id card, date of birth, address you want the money to appear to you when invoked for you . send all the details to [email protected]
tnm sidhilu yesaniko airtel muwone nokha ine ndi customer kuyammbira pamene inali kudziwika ndi zina loti celtel nkuzabwera zain pano ndi airtel ndimazisata kkkkkkk
Kodi amphawi inu mukuti chani…..kaguleni ma donodo iyaa!
Timakudalilani gyz amwanyeni paja inuyo simuchedwa khaningat zimenezi
inuso mitu ya nkhan muzikako yabwno, teee free data yomwey mpaka kuchta kunena kt tnm under fire wat if you write “TNM CUSTOMERS COMPLAIN OVER FREE DATA”
Komaditu enafe tinayamba kuchita mantha kti pamenepa network izigwirapo apa? Kkk
kkkkkk! kaya amafna tzkopeka kt tiwerenge?
mwina atiganizila kikkk
eti kutendera nkhani cholinga ikomee aaaaah
kkkkkkk! et mpaka kutendera nkhan yozzra yomyey?
TNM ndi deal…
Tnm pano yayamba kuba inali kale ndi mbola lneso imadya credit olo ikhale yosaonetsa zithuzi amangotinamiza awa.
TNM masiku ano ikuonjeza heavy,,, ndalama ya New Year ndikaguleno sim ya Airtel basi…. Andionjeza wth there poor services
bwerani ku airtel anthuni K50 pano ndi 10mb daily bundle
Tnm timakudaliran2,
Osapita komko ngat zawawa bwanji???ugule card ya mtn ngat sukwanisa kukafikako
true even me,,,it makes me wonder
we suposed to pay nothing for free data, let free data be free!
The government has to work on it
Bp Yanga Yakwera Bp Yanga Ykwera
muyisova amalawi vuto liripo kudalira zaurere basi try to depend own ur self u will maintain it Aaaaa!!!!!!!
eeee 3 data ymacoxa kumene
They should just tell us the truth that it’s no longer free data lather than cheating us
TNM is like HISTORY BOOK
dzulo 3 data imadya airtime….anzanu timagwiritsa 4 data simadya airtime komanso zinthunzi imaonetsa…keep it up TNM
Zidapita ndi Dr bakili muluzi izi taphunzirani kumagula zinthu not kulandira
Mkutheka free data sitimaiziwa a TNM atiuze free data imatathauza chani?
Mkutheka free data sitimaiziwa a TNM atiuze free data imatathauza chani?
Koma nanga poti free data simaonesa zithunzi pamene yanuyi ikuoneka ngati imakupatsani zithunzi kapena sindikuona bwino eti, bwino bwinotu apa
Networks in Malawi are very poor yesterday Ifailed to communicate with my friends to cherish together during xmas but loo imangodya dollar pena kumati sorry your call credit is low how come ine wakujoni ndinaponyamo ka R200 imatero airtel pamene tnm pomwe ikuyitana tu….tu sinayankhidwe ayamba kale kuchotsa credit kusauka chani???? Please maintain your networks am always proud of my country Malawi!!!!
nde credit yako ya ku joni amakuchotsera a mtn????????
Zaboza zose walemba apaz.unagula ya R20.
Ife tikudya dollar man paxmas sitingagule R20 man koma 200 bags marands not kwacha waziziwa
Anthu andlama saima pachulu concho
Achikondi ndunena izi coz che stv akulesa kuti ndinaloda 200 am not boosting but iwas asking both airtel and tnm to improve on their networks chonde musandiloze
komanso andalama sadandaula R20 kkkk
kkkkk Che Zack amadandaula ndalama simatoledwa
komano zoti yaitana and munthu sanankhe kuyambiratu kuchotsa ma units zandichitikirapo dzana lomweli ndipo nane ndinadabwa zedi muwauze zautsilu zawozo andichotsemo ndinabwera kuzagwira magobo kuno
makape mungokuwakuwa bwanj mwatopa ndmagobo ku joniko kod? Osangobwera mudza yambe ulimi wa mbatata bwanj isaah
Munthu unathawa mabvuto kwanuko nkukayamba ya u garden boy nde ukufuna uxitinyasapo apa??
ma data atatu avta kkkk a malawi kukonda subsidy
ndyekut kuli anthu amaluz ku north eti okonda free data
Kumangodalira zaulere? Kodi paja free data sumaona khope eti? Ndimangomva mwaanthu. Kumagwiritsa ntchito airtime iyaaaa
ukamauser phon yozisata as mine free data imaonesa ma pics
even itakhala yoti samaona mapics koma anayenera kulipira? tichepetse kudzionetsera pagulu ngati ndife odzindikra pamene sitidzitsata, anayambitsa free data ndi Mark Zuckerberg ngati ukumudziwa,coz ukuoneka osadzitsata kwambiri siyemwe akugwiritsa ntchitoyo and if it was made for free must be free. Terms and conditions apply. munthuyu anasankha Ku user free data sikuti analibe airtime what should I call your comment: childish, ignorant, poor, nonsense, lacks maturity, kupepera anthu openga mwapanga bwanji
Kumangowakhululukira enawa. vuto anthu oti akuzndkra kumene amachlutsa zoyankhur only kt sadzwa kt mzochluka zaozo mulixo mbweler zambr zomwe zmaonetsa umbuli wao. tnm idapeleka 3data & ngat munthu walowa doe nt necessarily mean alibe ndalama. sbwno kuonetsa kuzndkra pamene u kno nt the subject.
Munakakhala anzeru mukanalemba macomment anu not replying mi comment cos I dint ask u to read it. Munthu wanzeru sungalimbane ndi chopanda nzeru
Amwene free data imaonetsa zithunz.muli ndi phone yanji?
Ukunama free data sionesa zithunzi, ine ndiku user Samsung galaxy Trend Neo G313. ..? umalizako wekha kwinako kkkkkkkkkk
Ukunama free data sionesa zithunzi, ine ndiku user Samsung galaxy Trend Neo G33..? umalizako wekha kwinako kkkkkkkkkk
zoti imkafika 99 tinayiwala ..koma chi bonus cha tikolole chomayimba 12:00 midnight kaya amati ndeuzicheza ndindani kaya ..very pity
this free data is being used across the globe.surprisingly,only TNM ikuchuluka mzeru.complacency ikupwetekani a TNM.your network ilibeso pokomera
Kuzolowera za ulele inu ,,,,mankhwala mzipatala mulandire a ulele Kkkkkk ,,,muziona basi
That’s true, Free Data ndiya bodza.
2ru Dat.Eti Nyt Shift Achotsaso Festive Season Ngat Iyi.Ausilu
Winawe Ukunyoza Amzako Kut Kuzolowera Zaulere Chikhalireni Ndiwe Galu Wachabe Chabe, Ulibe Kanthu Kandalamako Wachita Kuba Change Atakutuma Amako! Stop Ur Selfishness!!
Freedata Aimitsa Kaye2,, Mpaka Pa 3january,,
What type of phone is it? Check the settings of your phone. It means other services were running. Auto Updates.
Free data charges sounds like halaal pork
Umenewo timatu umbanda chaulere sichilipiridwa iyayi
Both TNM and AIRTEL are registered thieves……fullstop
I think tnm must remove their attractive slogan which stipulates ‘TNM ALWAYS WITH U’
TNM alwayz with me sindidzaisiya,airTEL imandibera zedi.
Kkkk tnm is always with you not ur gadget
akuba amenewa
a tnm anayamba kuba pano…freedata yopanga deduct crdt ndyamtundu wanj?
INFACT WHAT SORT OF MOBILE SERVICE PROVIDER CAN REMOVE THE IMPORTANT SERVICE OF #WHO_CALLED FROM CUSTOMERS? FON IKAZIMA TIMACHITA KUDANDAULA KUTI APA WINA AKAIMBA ON MY TNM LINE I WON’T KNO!!! BOLA AIRTEL!!!!!!!!!!!!!!!!!!
Tnm is indeed a disgrace… They stealing from customers..
Akubadi anthuwa asa kuyikamo k100 kupezka kut yose yatha chosecho uli pa free data tikuthawani sopano
a Tnm ndakuba
kodi kuli free data??inetu i thot angositha address from facebook.com to free.facebook.com !!!coz ine ndiye anayamba kundidyera kalekale!!!!! and #tikolore_bonus ine asamandipatse coz i neva used it!!!!!
bwerani ku airtel dzaulele dzilipo,,,komaso network ili khenge,,,,,,,,,TNM imaoneka yotchipa coz ma services awo ndi osalongosoka,,,,,,
Shut Up! Ukanadziwa Momwe Airtel Ikundilizira Sibwenzi Ukutero!
U r ryt emmal,,,they seem cheap but the services r poor
A Simon palibe network yapamwamba kuposa airtel, amagwilisa ntchito setilite yomwe ndi makina apamwamba kwambiri the whole world man
tamuuzani #simon ,,,,,,,,airtel ndi one mot ine sindiiwonaso kudula ,,,its just fair conciderin the services they provide
akuti free data koma airtym akutenga
Tnm Inali Kale Pano Inalowa Kuba.Ma Units Awo Ukangoika Basi Kungoimba Pang’ono Atha,kukweza Ma Bundle A Internet Daily,yanga Yawo Always 20% Ikakwela 50% Ndiye Ati Anakuika Pa Loyaty Bonus Sizimadzikanso .A tnm Mukuonjeza
Anthu akamanena kuti “zazii” akuonetsa kuzikonda. Komwe ali nako. Molakwika,akuganiza kuti zomwe wina aliyense angaganize nzopanda ntchito. And ambiri anthu wotelea zimakhala mbuli zachabechabe
Zazii
we need to sue them,the owner of facebook made it free
#Kamfunda, its not about kuzolowera za ulele, its about free data, kumamvesesa chizunguchi, how can u b paying for something which is supposed to b free, kudandaula sikulakwisa pa nkhani imeneyi.
makape abweze credit basi
Mkufuna company iduke?iya!mkuna free data komaso yanga 99%
Tnm inali kale pano mmmm maservice awo vry poor!okha akulemba free data koma kumachosaso ma untx!
Ben sukunama inexo ikumachosa ma units ndye free data yo ndiuti pameneopa achitepoo kanthu
Vuto ndinu iwo ndi #Business
mbava zikuluzikulu ndiye zimenezi osamangoti kuti mbava pano zili mu ofece
ka 200 ndikachani ine dzulo andibela ma k50 awiri
imadya kumene if muli airtym
kuzolowera za ulere…Malawi cant dvlp
nkhani sizomwe ukunenazo .ndakuba iwowa
Inu Anzanu Akunena Zina Inu Mukati Kuzolowela Za Ulele Malawi Sanga2kuke Pamenepa Zikugwirizana?
Kamfunda Mmalo Mowoneka Dolo Ukudzionetsa Umbuli Wako, How Come Product Yomwe Adanena Kuti Ndiyaulele Azidulaso Ndalama, Sikuba Kumeneko?
Mr Victor,its n0t about kuzolowela zaulele..how cn u b paying fo sometin which z suppose to b free,,y do they call t free data ngat akumachosa crdt..how could u feel t was u hu had dat 200 nde akuchosele chonsecho u using free data?? kumayankhula moganiza
Mbuli yeniyeni,akatero nayenso akugwiritsa free data.asiyeni a mphawi adandaule inu oleremeranu khalani chete sizikukhudzani izi
Mr Victor imeneyo mfundo kapena umbuli? sha!!!!! koma zoona!!! so one needs to pay for free things in order to dvlp his/her country kuti dziko lapasi kumachitika zoterozo, why don’t you pay for the road you use everyday in order to devlp your poor Malawi. Kuganiza mopusa choncho bwanji? Note: Things that were for free must not be paid for. Termz and conditionz apply.
Mwana ngati pali ziko losazolowela za ulere ndi Malawi upite ku South Africa ukapeza nyumba anthu akumangilidwa za ulere mwana kungobadwa mwezi uliose amakalandila ndalama nde kumalawi kuno ndindani amalandila ndalama akabadwa mwana ukumagoyankhula chifukwa pakamwa pako pakufuna kuyankhula eti.Y people paid something that z 4,3
I lyk ur cmmnts guys…..
Victor Mfunda Pena Pakenso Ndiwe Munthu Ozichepesa.Waonesa Kuzichepesa Kwako Popanga Like Cmment Ya Munthu Wina Aliyense Ngakhale Wakuzuzula Mowawa.Ndikuzalemba Pa Mapeto Pake ” Guys I Like Your Cmments” Thats Maturity Victor Keep It Up. Zinakakhala Mbu2ma Zina Apa Bwezi Zikupanga Makani Kuzibakila Zosakhala Bwn.
iya ku TNM kulibe chaulere iwe ndie ukufuna azikupatsa ulere? usova
Ndizoona Free data palibepo akumangotidyera maunits
Even Airtel
they are sons and daughters of devil,stealing from the poor
nivindele
TNM MBAVA ZACHABE CHABE
Za Zii
Ukamati za ziii ndekuti chani?
Kulilila Za Ulere Nanga Lmao
anthu wokuba amenewo