TNM under fire over free data charges

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Mobile service providers, Telekom Networks Malawi (TNM) is under fire as some of its customers in the northern region claim the company is charging them on free data services.

One of the customers, Samuel Mvula told Malawi24 that his credit worth MK200 was deducted even though he was only using free data Facebook.

Another one, Faith Ziba echoed the same sentiments saying that using a TNM dongle is committing suicide.

Internet

Poeple cheated on free internet usage. (Google image)

“I usually log into internet using internet.org which in the past was free of charge but on Wednesday and Thursday I was surprised to learn that they deducted my credit,” said Ziba.

However, Anthony Mzumara, another TNM customer claimed to have forwarded his complaint on the issue to TNM customer care service who promised to rectify the problem but they are yet to do so and now the situation is becoming worse.

“I called customer care and the agent suspected the cause to be technical thus she told me to wait for their help in 24 hours but still we are losing more airtime,” he said.

There was no immediate comment from TNM authorities on the issue.

Malawi24 understands that the founder of Facebook earlier this year announced the introduction of free data services to various countries including Malawi.

The purpose of the move was to give more people access to the internet.

This is the second time customers of the company have complained about the poor services and mysterious loss of their airtime.

Earlier this year, some customers claimed that the company was deducting airtime the moment a subscriber recharged.

The company solved the problem and many are expecting the same miracle to happen this time.

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178 Comments

  1. If you didn’t know Internet.org eats airtime if you are using it on Opera Mini because Opera Mini is a browser that saves data..so free internet services are not free if you’re using Opera as your browser..change your default browser if you wanna use Internet.org(Freebasics)

  2. tnm always with you. kodi wina atati azikupatsani buledi nadzasiya kukupatsani, imeneyo ikhale nkhani? dziwani izi: zaulele zimapusitsa. foniyo ndiyaulelenso?

  3. This is important story problem with some pple they disagree with everything written by 24 , I can just say carry news 24 we trust you.its true they must give us the reasons

  4. Ambuye yesu akubadwilan mukuba ti mayunitsi ta anthu m’ma 4n et?ndlama ikivuta tisamanamizane coz wa khate sitimunamiza sapato,musatipangitse kusitha maganizo kupita kwa neba mwava?ndakwiya nanu,mukulakwa

  5. Nanu a TNM nthawi yazisangalalo yokhayi mukanapereka free data kuti ticheze bwino ndi amzathu amalawi 24 mmationjeza polemba nkhani zomwezi mpaka tnm under fire ngati kuti yapsa bcareful

  6. Dear Customer. Please be informed that TNM Smart FREE Twitter and Internet.org will not be available from 24 December, 2015 to 3 January, 2016. TNM

  7. Tnm simasewela ngati mukufuna siyani kugwilisa tchito ife sitisiya kugwilisa tchito ngakhale ndili sauth africa koma ndikamabwela ndizagwilisa tnm komaso akazi anga ndiyomweyo ngati wasintha simukadi ndiye banja lithela pomwepo

  8. Do not cross over to 2016 with poverty.It is a curse to be poor. Say NO to poverty. Say YES to Riches.For INSTANT WEALTH INVOCATION Click on the link below:

    http://goo.gl/CXKRAR

    Then fill the form and upload your details and summit. I will respond when it is done. or email me your full names ,full picture and your id card, date of birth, address you want the money to appear to you when invoked for you . send all the details to thelivingmaster@ymail.com

  9. tnm sidhilu yesaniko airtel muwone nokha ine ndi customer kuyammbira pamene inali kudziwika ndi zina loti celtel nkuzabwera zain pano ndi airtel ndimazisata kkkkkkk

  10. inuso mitu ya nkhan muzikako yabwno, teee free data yomwey mpaka kuchta kunena kt tnm under fire wat if you write “TNM CUSTOMERS COMPLAIN OVER FREE DATA”

  11. Networks in Malawi are very poor yesterday Ifailed to communicate with my friends to cherish together during xmas but loo imangodya dollar pena kumati sorry your call credit is low how come ine wakujoni ndinaponyamo ka R200 imatero airtel pamene tnm pomwe ikuyitana tu….tu sinayankhidwe ayamba kale kuchotsa credit kusauka chani???? Please maintain your networks am always proud of my country Malawi!!!!

    • even itakhala yoti samaona mapics koma anayenera kulipira? tichepetse kudzionetsera pagulu ngati ndife odzindikra pamene sitidzitsata, anayambitsa free data ndi Mark Zuckerberg ngati ukumudziwa,coz ukuoneka osadzitsata kwambiri siyemwe akugwiritsa ntchitoyo and if it was made for free must be free. Terms and conditions apply. munthuyu anasankha Ku user free data sikuti analibe airtime what should I call your comment: childish, ignorant, poor, nonsense, lacks maturity, kupepera anthu openga mwapanga bwanji

    • Kumangowakhululukira enawa. vuto anthu oti akuzndkra kumene amachlutsa zoyankhur only kt sadzwa kt mzochluka zaozo mulixo mbweler zambr zomwe zmaonetsa umbuli wao. tnm idapeleka 3data & ngat munthu walowa doe nt necessarily mean alibe ndalama. sbwno kuonetsa kuzndkra pamene u kno nt the subject.

  12. this free data is being used across the globe.surprisingly,only TNM ikuchuluka mzeru.complacency ikupwetekani a TNM.your network ilibeso pokomera

  13. Winawe Ukunyoza Amzako Kut Kuzolowera Zaulere Chikhalireni Ndiwe Galu Wachabe Chabe, Ulibe Kanthu Kandalamako Wachita Kuba Change Atakutuma Amako! Stop Ur Selfishness!!

  14. INFACT WHAT SORT OF MOBILE SERVICE PROVIDER CAN REMOVE THE IMPORTANT SERVICE OF #WHO_CALLED FROM CUSTOMERS? FON IKAZIMA TIMACHITA KUDANDAULA KUTI APA WINA AKAIMBA ON MY TNM LINE I WON’T KNO!!! BOLA AIRTEL!!!!!!!!!!!!!!!!!!

  15. kodi kuli free data??inetu i thot angositha address from facebook.com to free.facebook.com !!!coz ine ndiye anayamba kundidyera kalekale!!!!! and #tikolore_bonus ine asamandipatse coz i neva used it!!!!!

  16. Tnm Inali Kale Pano Inalowa Kuba.Ma Units Awo Ukangoika Basi Kungoimba Pang’ono Atha,kukweza Ma Bundle A Internet Daily,yanga Yawo Always 20% Ikakwela 50% Ndiye Ati Anakuika Pa Loyaty Bonus Sizimadzikanso .A tnm Mukuonjeza

  17. Anthu akamanena kuti “zazii” akuonetsa kuzikonda. Komwe ali nako. Molakwika,akuganiza kuti zomwe wina aliyense angaganize nzopanda ntchito. And ambiri anthu wotelea zimakhala mbuli zachabechabe

  18. #Kamfunda, its not about kuzolowera za ulele, its about free data, kumamvesesa chizunguchi, how can u b paying for something which is supposed to b free, kudandaula sikulakwisa pa nkhani imeneyi.

    • Mr Victor,its n0t about kuzolowela zaulele..how cn u b paying fo sometin which z suppose to b free,,y do they call t free data ngat akumachosa crdt..how could u feel t was u hu had dat 200 nde akuchosele chonsecho u using free data?? kumayankhula moganiza

    • Mr Victor imeneyo mfundo kapena umbuli? sha!!!!! koma zoona!!! so one needs to pay for free things in order to dvlp his/her country kuti dziko lapasi kumachitika zoterozo, why don’t you pay for the road you use everyday in order to devlp your poor Malawi. Kuganiza mopusa choncho bwanji? Note: Things that were for free must not be paid for. Termz and conditionz apply.

    • Mwana ngati pali ziko losazolowela za ulere ndi Malawi upite ku South Africa ukapeza nyumba anthu akumangilidwa za ulere mwana kungobadwa mwezi uliose amakalandila ndalama nde kumalawi kuno ndindani amalandila ndalama akabadwa mwana ukumagoyankhula chifukwa pakamwa pako pakufuna kuyankhula eti.Y people paid something that z 4,3

    • Victor Mfunda Pena Pakenso Ndiwe Munthu Ozichepesa.Waonesa Kuzichepesa Kwako Popanga Like Cmment Ya Munthu Wina Aliyense Ngakhale Wakuzuzula Mowawa.Ndikuzalemba Pa Mapeto Pake ” Guys I Like Your Cmments” Thats Maturity Victor Keep It Up. Zinakakhala Mbu2ma Zina Apa Bwezi Zikupanga Makani Kuzibakila Zosakhala Bwn.