At the same time that it is faced with accusations of swindling its customers and giving them substandard services, Airtel Malawi has secretly adjusted the price of its internet bundles.
A price list made accessible to Malawi24 has disclosed that the company which has been failing in service delivery of rate has scrapped off some bundles while maintaining others although at a new price.
The most shocking thing is that Airtel has hiked the prices without the knowledge of its customers as it made no announcement.
“I was shocked when I wanted to get a bundle and I saw a different price,” a frustrated customer spoke to this publication.
Customers who got a message from the company disclosed that they had only been told of a service disruption in the purchase of bundles but got no message on the hike.
“This feels like an ambush, they just did it without telling us,” said an unhappy customer.
Among the bundles hiked there is the 1GB weekly bundle which has moved from K1950 to K2500. The Night Chilaz monthly bundle has moved from K950 to K1100.