Macra told to get tough on Airtel, TNM

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Malawi Communications Regulatory Authority (MACRA) has been told to get tough on mobile network providers in order to address issues of poor quality network and high tariffs.

The Consumer Association of Malawi (Cama) has urged the regulatory body to tell mobile network providers Airtel and TNM to resolve the issue of poor network and to revise their data and call charges.

John-Kapito

Kapito says TNM,Airtel must revise their network,tariff.

Recently Airtel raised the prices of a majority of its data bundles and TNM’s tariffs also remain exorbitant.

Malawians have also been complaining about the hassle of using the two companies’ services due to poor quality network.

Now Cama wants Macra to stamp its authority and change things for the better.

In a letter to Macra dated August 9 2017, the consumer rights body noted that Macra has power to revise mobile network providers’ tariffs.

Cama through its executive director John Kapito expressed concern over Macra’s reluctance to use its power to regulate tariffs.

“It is, therefore, surprising that the consumers continue to pay for high charges and subjected to poor network services while you, as a regulator, has decided to abandon your legal mandate as stipulated in the Communications Act,” says the letter.

The body has also urged Macra to make sure that Airtel puts in place remedial measures when upgrading its network so that customers should be able to continue using the network

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69 Comments

  1. both these network providers are robbing us blind and shamelessly u make a 1 Gb which costs k 2500 and it lasts less than a day….how????i curse these corporations that are taking advantage to the lack of options have and if indeed board members of macra are tnm and airtel employees then the bullshit legal form of theft shall continue and we shall continue to buy and consume but I pray such cursed money be taken away by the almighty from these greedy and evil companies

  2. I think its time to open the doors of other networks such as orange, vodacom etc because airtel n tnm are taking some chances, ministry of information Wake up!!!!!

  3. Not only TNM and Airtel It should also be tough at digital satellite providers like Zuku, Dstv and the like they are robbing poor Malawians Taganizani munthu wakumudzi wopanda Magetsi amachita kuka charger battery kuti awonere Tv amango onera ma ola ochepa the battery is flat you still charge ngati amaonera nthawi yonse with technology cant you come up with new packages that customers will be charged based on utility? plz plz

  4. Akufuna kuti anthufe tiziona ngati nawonso a macra zimawawa, koma umbava ndi umene wakula. Inu anthu kudandaula pa nkhani ya Network anayamba liti kapena amacra anali kuti nthawi yonseyi, poti iwoyo ndi amene amatuma anthu amenewa kuti azitibera

  5. who has told them? useless bunch.ministry of information allow other mobile companies to come.let macra give them licences and let them compete and inervitably tarrifs and services will improve.not two monopolies. As long as we don’t let Vodacom,Cell C or any who wanted to come to Malawi we will experience the same for many more years to come.at one time tnm executives were also board member at Macra.how can they allow more competition in the mobile industry? so either that or we are stuck in this mess

  6. This is Malawi where big companies like Airtel/TNM steal from poor Malawians. You can buy a airtime today but the it goes very pathetic. They don’t even think of how difficult is to find money in Malawi

  7. alito bit airtel do job,,but tnm eish I don’t know if there friends outside can do like what they do here,,,pena lake zimasonyeza kusadziwa business,they stay here for so long in communication industry but still giving customers nothing but poor network and high charges,,why insulting us like this? on my phone whenever I switch to 3G my network go mad ,I mean very mad. another problem is MACRA , I don’t what policies they implement on network providers companies,,this Board also I think kumachuluka ukudya ma Bans from these selfish unnetwork providers.

  8. alito bit airtel do job,,but tnm eish I don’t know if there friends outside can do like what they do here,,,pena lake zimasonyeza kusadziwa business,they stay here for so long in communication industry but still giving customers nothing but poor network and high charges,,why insulting us like this? on my phone whenever I switch to 3G my network go mad ,I mean very mad. another problem is MACRA , I don’t what policies they implement on network providers companies,,this Board also I think kumachuluka ukudya ma Bans from these selfish unnetwork providers.

    • Oh yes, tnm is the poorest network provider! Too much charges and very poor or too local services!! See how u buy airtyme from Mpamba….*444# kkkkk and it doesn’t even appear in the tnm Sim Kit! Eeeeeish too many problems with this called tnm! Poorest tnm Network, much better with Airtel….Amwenye kuposa zakwathu konkuno kkkkkk I hate tnm!

  9. These mobile network providers are heartless. They charge exhorbitantly as if Malawi is a developed nation, especially on local calls. Macra must do something so urgently if it is not benefitting from this malpractice

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