The Consumers Association of Malawi (Cama) has advised all the commercial banks in the country to start improving their customer care services which have been so poor in the past years.
According to Cama’s chairperson John Kapito, most of the commercial banks in the country have poor customer care services which he emphasized that need to be improved.
Kapito singled out time management as the most crucial area that he said is requiring urgent attention in most banks in the country.
He said poor customer service makes one conscious and said it as well damages of reputation of a business entity as it is with the most banks in the country.
“The issue about customer care and customer protection in the banks is very pathetic. There is quite a challenge where the banking system in Malawi is not reflecting the needs of a consumer. All they want is the profit at the expense of punishing the very same people that are giving them business,” said Kapito.
The Cama boss added that the other thing lacking the country’s commercial banks is tolerance.
He said there is no tolerance between customers and bank officials reaching a point that some customers quarrel with the employees during working hours which is said to be shameful development.
The development comes barely days after Cama worried of high bank rates in the country’s commercial bank.
The organisation asked for the formation of independent interest regulatory body saying the Reserve Bank of Malawi has totally failed.