Malawi’s mobile network provider, TNM Plc, has closed 2025 on a high note, delivering record financial performance alongside strong growth in its customer base, a success the company says is rooted in improved service quality and the dedication of its people.
TNM Plc has advised that profit after tax for the year ending 31 December 2025 is expected to be between MK20.915 billion and MK22.879 billion, representing an increase of between 108 percent and 128 percent compared to the MK10.053 billion recorded in 2024.
Additionally, millions of Malawians either joined or returned to the TNM network, with many also embracing TNM Mpamba for reliable and innovative digital financial services. This surge in customer confidence positioned TNM as the fastest-growing mobile network in Malawi and drove a significant turnaround in both revenue and profitability.
In recognition of this achievement, the TNM Board approved a bonus equivalent to three months’ salary for all staff. One third of the bonus was paid in December 2025 as a year-end reward, while the remaining two-thirds will be paid in March 2026 after the final audit of the annual financial statements.
Beyond bonuses, TNM has also announced an average salary increase of 20 percent, effective January 2026. The increment will be performance-based, a move the company says is designed to fairly reward exceptional individual effort and measurable impact on business performance.
TNM Chief Executive Officer Michel Hebert said the company’s strong results are the product of sustained investment in network infrastructure and the disciplined, consistent effort of employees across all business units.
“2025 marks a clear turnaround for TNM. Our improved service quality attracted more customers, which in turn strengthened our financial performance. This did not happen by chance. It is a result of our people’s disciplined and consistent effort. I am proud to celebrate this achievement with the team that made it possible,” said Hebert.
To help ease financial pressure on employees during the lean season, TNM management also introduced an optional loan waiver scheme covering December and January. The initiative is aimed at supporting staff with school fees, farming costs, and other seasonal expenses that often strain household budgets.
Human Resources and Administration Director Dalitso Nkunika said the company remains committed to the welfare and long-term well-being of its workforce.
“We believe in recognizing performance and supporting our people. The bonus payment and salary increment will help address real needs and reflect our commitment to fairness and the long-term well-being of our staff,” she said.
Looking ahead, TNM has reaffirmed its commitment to continued investment in network infrastructure and to keeping its people at the centre of its growth strategy, as it seeks to deliver even more reliable services and an improved customer experience for Malawians nationwide.
