Service Administrator Level 2

Barloworld Equipment
VACANCY ANNOUNCEMENT

Barloworld Equipment is the official dealer of Cat earthmoving equipment for construction, power generation and mining, and genuine Cat parts, with operations in South Africa, Lesotho, Swaziland, Namibia, Angola, Botswana, Zambia, Mozambique and Malawi, and joint ventures in the Democratic Republic of Congo. Barloworld Equipment also holds full ownership of the main dealership on the Iberian Peninsula and joint partnerships in Eastern Russia and Siberia dealerships. Barloworld Equipment invites applications from suitably qualified candidates for the following vacant position tenable in Blantyre.

Position: Service Administrator Level 2
Reporting to: Service Manager
Duty station: Blantyre
Grade: GG 07

Position outputs
– Generate parts and service turnover.
– Manage the Customer Service Representatives.
– General administration and management of the department.
– Achieve a team environment that enables maximum productivity and profitability.
– Build and maintain effective relationships with customers, colleagues and principals through effective communication and follow-through.
– Drive achievement of regional financial targets through the Balanced Scorecards.
– Identify the organisation’s strengths and weaknesses in terms of component rebuilds.
– Respond to opportunities and threats in the CRC market environment.
– Ensure strategies lead to continual growth in the component business.
– Develop and implement a pricing strategy for component rebuilds.
– Develop the marketing competencies for components in the operations.
– Understand competitive status and develop counter strategies.
– Carry out regular marketing audits to monitor sales performance of components.
– Constantly revise the CRC business plan in terms of market conditions; analyse and report on CRC business performance.
– Special pricing on parts, marketing strategies and after-sales incentive schemes negotiated with Caterpillar.

Candidate requirements
– B. Engineering degree or B.Tech Diploma.
– Must be a Caterpillar-certified earth-moving technician.
– Qualified Artisan or applicable Engineering Diploma/Degree.
– Good knowledge of earthmoving equipment and the relevant industry.
– Good communication (written, verbal and presentation) and negotiation skills.
– Ability to work independently, under pressure and to meet deadlines.
– Willing to travel as and when required.
– Shows initiative by thinking creatively.
– High level of computer literacy (including relevant SAP exposure).
– Good knowledge of Caterpillar components and the relevant industry.
– Business development skills and knowledge.
– Strong technical background in equipment management.
– Financial management skills.
– Strategic management ability.
– Track record in leading/managing people in a team-based and participative environment.
– Exposure to business planning/budgeting and strategic planning processes.
– Track record in CRM.
– Good understanding of equipment management and process management methodology.
– Presentation and communication skills.
– Good customer relations.
– Influencing and negotiation.

How to apply
Opening date: 6 November 2026. Closing date: 13 November 2026.
Interested parties should apply in writing to the email below. Female applicants and persons with disability are encouraged to apply.
Human Capital Business Partner, Barloworld Equipment Malawi, P.O. Box 30643, Blantyre.
Email: [email protected]