Receptionist/Nurse Aide

Family Planning Association of Malawi (FPAM) is a local non-governmental organisation that provides youth-friendly sexual and reproductive health rights information and services. FPAM complements the Government of Malawi’s efforts to improve the health status of people in Malawi. FPAM’s vision is a Malawian society with access to quality, comprehensive sexual and reproductive health services and information.

FPAM is looking for suitably qualified candidates to fill the following vacant positions.

RECEPTIONIST/NURSE AIDE – LILONGWE

Contract Description: Short-term
Reporting to: District Manager

Main Purpose of the Job
The Receptionist/Nurse Aide will be responsible for creating a positive first impression for clients from arrival to departure at FPAM Clinic. He/she is responsible for receiving clients, providing basic information about the clinic’s services and costs, and maintaining a friendly atmosphere.

Specific Duties and Responsibilities
1. Welcome clients and provides basic information about FPAM and its services
2. Direct clients on a first come first serve basis to the appropriate service delivery room.
3. Ensure the comfort of clients at the waiting place.
4. Collect drug sales money and issue receipts and banking.
5. Maintain service statistics by entering on daily basis in the computer the service statistics provided by service providers.
6. Maintain the filing system in the District Managers office
7. Advise the District Manager on the required sundries for the management of the clinic.
8. Attend to all phone calls.
9. Cleaning of the Clinic.

REQUIRED QUALIFICATION:
1. A Malawi School Certificate of Education (MSCE).
2. At least 2 years’ working experience as a receptionist in a clinic setting will be an added advantage.
3. Practical knowledge in computing (Microsoft excel and word).
4. Training in infection prevention will be an added advantage.

How to Apply
Please send your cover letter, CV and copies of relevant Certificates and National Identity Card with three traceable referees (including the current or immediate past employer) through email to [email protected]. The deadline for submission is Wednesday, 28th October 2026. Only shortlisted candidates will be contacted.

NOTE: Duly note that due to volumes of applications we receive; only shortlisted applicants will be acknowledged and that FPAM does not require applicants to pay any money at whatever stage of the recruitment and selection process and have not retained any agent in connection with recruitment. FPAM is committed to safeguarding and promoting the welfare of children and expects all staff to share this commitment. FPAM is an equal opportunity employer.