Senior Manager

SENIOR MANAGER, TEM CENTRE OF EXCELLENCE

This position is tenable at TFM Centre of Excellence in Mpemba, Blantyre. Reporting to the Chief Executive Officer of FDH Financial Holdings Limited, the successful candidate shall be responsible for the overall development, performance and maintenance of the Centre’s activities to obtain maximum efficiency, quality, service and profitability for the organization.

Duties and responsibilities

1. Business Development/Growth

• Develop strategic long-term plans to achieve business growth through key partnerships.
• Establish the Centre’s new or revised policies, procedures and standards.
• Set the Centre’s Key Performance Indicators (KPIs).

2. Leadership Programmes Management

• Develop high-quality design of behavioural leadership workshops, short courses and programmes targeted at specific audience segments identified as Executive and Senior Leaders; Leaders in the pipeline to Senior Leadership: and those in their early leadership career.
• Lead content and curriculum development, experience design, and programme management, including speaker selection and preparation.
• Provide timely feedback to the Leadership Programmes team on emerging themes, trends and observations from the delivery of interventions

3. Centre Management

• Manage the Centre ensuring high-quality business activities with excellent service and profitability for the organization.
• Maintain overall Centre responsibility for performing all duties in compliance with related legal/statutory regulations, professional duties, responsibilities and obligations.
• Manage, direct and monitor the overall performance of the Centre, measuring the operations, process, outcomes and profitability.

4. Stakeholder/Client Relationship Management

• Develop critical relationships with client decision makers, and regularly define and communicate business opportunities to new and existing clients.
• Build relationships with key stakeholders to enable the Centre to deliver impactful leadership programmes.
• Manage escalated feedback from stakeholders.

5. Risk Management

• Facilitate correction of any system failures.
• Ensure that risk is effectively addressed in all aspects of the business.
• Oversee the safety of delegates served by the Learning Center through policies and procedures, staff training, facilities oversight, and other methods.

Qualifications Knowledge & Experience

• Master’s Degree in Business Administration/ Human Resource Management /Organizational Development/ Education/, or related field.
• A minimum of 8 years’ experience, with 3+ years in a senior leadership role.
• Proven track record delivering process improvement, capability building, and change management in a large organization.

Skills and competencies

• Strong analytical, facilitation, and stakeholder management skills
• Strategic thinking with ability to translate strategy into practical frameworks.
• Excellent communication and influencing skills across senior levels.
• Advanced proficiency in the Microsoft Office suite and Microsoft Teams.
• Customer care skills.
• Organizational skills.

Interested applicants who meet the above requirements should submit their application letters together with detailed Curriculum Vitae to [email protected]. The closing date for receiving applications is Friday, 20th November 2026. Only short-listed applicants shall be acknowledged,