Order Desk Attendant

Number of Positions: 2

Reports To: Store Supervisor

Minimum Qualification: Certificate in Sales & Marketing, Business Studies, Customer Service, or a related field. MSCE with credits in English and Mathematics required as a base entry standard.

Experience: Prior experience in a retail, wholesale, or customer service environment is an added advantage but not mandatory for candidates who meet the qualification requirement.

JOB PURPOSE

To be the first point of contact for customers, accurately capturing orders and directing customers smoothly into the store’s order-to-collection process.

KEY RESPONSIBILITIES

·       Welcome customers at the orders counter and establish their commodity requirements.

·       Accurately record customer orders, including item, quantity, and unit price, using the store’s order system or order book.

·       Advise customers on current stock availability, pricing, and product specifications.

·       Generate an order slip/reference for each customer and direct them to the Accounts Desk for payment.

·       Maintain an organised, up-to-date log of all orders taken during each shift.

·       Liaise with the Accounts Desk and Collections Area to resolve any order discrepancies promptly.

·       Handle customer queries and minor complaints at first point of contact, escalating to the Store Supervisor where necessary.

·       Keep the orders counter tidy, and price/stock reference lists current.

KEY SKILLS & ATTRIBUTES

·       Strong numeracy and accuracy in recording figures.

·       Good verbal communication in English and Chichewa.

·       Basic computer literacy.

·       Courteous, patient, and customer-focused disposition.

·       Ability to remain effective during busy, high-footfall periods.

Applications should include cover letter, Curriculum Vitae and copies of certificates. They should be sent to [email protected]

Deadline for receiving applications is 6th of November, 2026.

Only Shortlisted candidates will be acknowledged.