Front Desk Officer

Reporting to: Administrator

Liwonde Private Hospital is a private health facility based in Malawi registered with medical council of Malawi. It was opened in 1999 and is located in Machinga District, Liwonde Township along Balaka-Zomba Road in the Southern region of Malawi.

We are currently seeking for a dedicated and experienced Front desk officer to join our growing healthcare team.

Duties and responsibilities

• Greeting patients and visitors with cheerfulness, well conversant, show respect and be able direct them to the appropriate provider.
• Must be professional, always smart and well dressed except on Fridays and weekends can put on smart casual attire.
• Be able to handle telephone inquiries, direct calls and provide routine information and scheduling appointments according to availability of service provider with patient’s needs.
• Should be to explain and assist patients how to complete medical forms
• Retrieving, updating and organizing patient records
• Keeping the reception area and waiting room tidy, comfortable and well organized.
• Verifying financial records, collecting copies and processing insurance claims to support timely payments
• Managing office inventory by monitoring stock levels and placing orders when need arise.
• Be able to work in shifts (day / night)
• Any other duties assigned from time to time

Qualifications and experience

• Must be a holder of Certificate or diploma in Front office management
• Malawi School Certificate of Education (MSCE)
• Proven experience of 3 years and above
• Those who have certificate in ICT will have an added advantage
• Those who worked in a medical healthcare facility will have an added advantage.
• Strong oral and written communication skills
• Maintain Confidentiality, compassionate and approachable.
• Be responsible and trustworthy
• Proficient in Computer application and record system.
• Applicant must be between 25 – 45 years of age.

Cover letter and Cirriculum Vitae should be sent to [email protected]

Closing date for application is 20th November 2026.