Information Technology and Digital Systems Apprentice

We are gathering a team of results-driven people with a passion for delivering impact at scale.

Ulalo invites applications from motivated emerging professionals and technically skilled individuals for its apprenticeship programme. Apprentices will gain supervised, practical experience while supporting programmes that improve opportunities for children, young people and communities.

Open Positions 

Information Technology and Digital Systems Apprentice

All three roles are based in Mzuzu, with possible travel to project sites. Apprentices receive supervision, mentoring and regular feedback. Completion does not automatically guarantee employment.

Here’s who we are looking for:

• You are energized by ambitious targets and move fast to achieve them.
• You have a bias for informed action.
• You are humble and service-oriented.
• You are ready to learn, adapt, and grow from feedback.
• You take ownership and push forward to deliver results.
• Recent graduates and early-career applicants are welcome, provided they meet the relevant experience requirements. Experience from internships, industrial attachments, volunteering, freelance work or supervised practical assignments is recognised.
• Applicants should demonstrate initiative, integrity and willingness to learn.

Provide hands-on support diagnosing, servicing, troubleshooting and maintaining tablets, mobile phones, computers, radios and related electronics. Support ICT infrastructure, Microsoft 365 and digital systems, equipment inventories and education technology, including BEFIT tablets and Connected Education computer laboratories.

Qualifications and experience

• Minimum Diploma in Information Technology, Computer Science, Computer Engineering, Electronics, Electrical Engineering or a related technical field.
• At least six months of demonstrable hands-on device troubleshooting, maintenance or repair experience, including employment, attachments, vocational practice or independent repair work.
• Ability to diagnose common faults in computers, phones, tablets or similar electronic devices.
• Basic familiarity with safe disassembly and reassembly, component replacement, operating-system installation, software troubleshooting and repair documentation.
• Attention to detail, integrity, confidentiality, willingness to learn and ability to communicate clearly and work in a team.

Additional certifications or training in phone repair, computer hardware and software maintenance, tablet servicing or electronics repair are an advantage.

Selection will include a practical assessment of device fault diagnosis, safe handling, basic repair or software troubleshooting. Candidates may demonstrate skills acquired through vocational training, independent repair work or personal projects.