Rapid digital transformation is reshaping how Malawians send, receive, and manage money, but stakeholders warn that without robust fraud prevention systems, the sector risks exposing users to rising cyber threats.
National Bank of Malawi (NBM) plc Head of Digital Financial Services William Kaunda emphasized this concern, urging stronger collaboration to build trusted payment systems.
“Payments must not only be fast, but also secure, verified and reliable,” said Kaunda, highlighting that as digital adoption grows, cybersecurity and fraud resilience, customer trust remains the foundation of digital banking.
He said the Bank remains committed to supporting initiatives that promote innovation, digital inclusion, and secure financial systems.
“We believe Malawi’s digital future will be unlocked through collaboration. Customers today expect convenience, speed, security and seamless experiences, and as a Bank we continue to invest in technology and innovation to meet those expectations,” Kaunda added.
Demonstrating its commitment to digital innovation and secure financial systems, the bank has committed K25 million towards the 2026 International ICT Expo organised by the ICT Association of Malawi (ICTAM). The event, themed “Unlocking Malawi’s Digital Economy: ICT Exports, Trusted Payments and Fraud Resilience,” will take place from June 4 to 5 at the Bingu International Convention Centre (BICC) in Lilongwe.
Kaunda commended ICTAM for creating a platform that brings together innovators, policymakers, regulators, financial institutions, and technology players.
ICTAM President Clarence Gama welcomed NBM’s involvement, saying it will help deliver a high-quality expo.
“We are very excited to receive this sponsorship from NBM plc. The support will help us organise a high-standard expo and create meaningful interaction between the public and private sectors,” said Gama.
According to Gama, the expo will provide a vital platform for showcasing innovations, exchanging ideas, and developing solutions to challenges affecting Malawi’s digital future.
