Branch Manager – Underwriting Department

Job Title: Branch Manager

Department: Underwriting Department

Location: Lilongwe

Reports To: Underwriting Manager

Job Type: Permanent (Renewable Contract)

About Libertas General Insurance Company Limited

Libertas General Insurance Company Limited is one of Malawi’s leading short-term (general) insurance providers, with nearly 30 years of experience protecting individuals, businesses, and properties. We pride ourselves on professional service, integrity, and efficient claims settlement to build lasting trust with our clients.

Job Summary

The Branch Manager is responsible for managing the branch, clients, policies, filing and sales offices, achieving branch targets, providing quotations, renewal reviews, processing policies & endorsements, conducting surveys and dealing with compliance issues within turnaround times.

Key Responsibilities

• Managing and overseeing the branch activities.
• Assisting in providing efficient claims service by carrying out investigations and conducting negotiations within authority to ensure fair and quick settlement of claims.
• Compile a monthly branch report on the performance of the office and local news in the area for management consumption.
• Analyze opportunities in the Central and Northern Region, strategies for effective territory coverage, customer research; identify and deal with diverse customers’ profiles.
• Managing motor certificates and reconciliation of daily sales for the branch and sales office.
• Supervising Underwriters, Underwriting Clerks and Sales offices within Jurisdiction.
• Booking premiums.
• Overseeing Preparing and sending invoices within the specified timeframes.
• Conducting pre-loss risk surveys.
• Overseeing Regulatory Compliance Management (KYC, Premium Directive, Credit Reference, etc.).
• Obtaining and analyzing customer credit data.
• Checking Monthly/Weekly premium Reports.
• Monitoring Other Branches DBR (Area 25, Kasungu and Autotec).
• Following up on payment plans and resolving Credit Control. (Debtors and unapplied receipts).
• Following up on Declaration Premiums (PD Cheques).
• Policy Documentation: within 14 days.
• Preparing Quotations and Endorsements: within 72hrs.
• Overseeing Renewal Reviews Quotations: – 60 days to renewal date.
• Ensuring that provision of underwriting details is promptly done: Fast track claims on demand/other claims within 48 hrs.
• Arranging for Facultative Reinsurance placement and preparing signing slips plus follow ups where necessary.
• Attending to Agents and or / clients who come to buy insurance.
• Taking care of company property.
• Attending to internal and external Customers queries.
• Maintaining quality relationship Clients and Brokers.
• Taking an active role in the mentoring and development of other Underwriters.
• Ensuring that rates and products are within Key’s policy.
• Referring any issues beyond competency to line manager.
• Performing any other duties assigned from time to time by seniors.

Qualifications And Experience

• Advanced Diploma in Insurance (CII) or equivalent; a Bachelor’s degree in Business, Insurance, or related field.
• Minimum 4 years’ experience in general insurance, with at least 2 years in a supervisory/leadership role.
• Proven track record in sales/target achievement, client relationship management, and branch P&L or budget oversight.
• Strong knowledge of general insurance products, underwriting basics, claims processes, and the Malawian insurance market/regulatory environment.

Skills And Competencies

• Good communication skills.
• Skills in operating office and technological equipment and software.
• Mathematics Skills.
• Skills in analyzing and provide solutions to problems and issues.
• Knowledge of company products, services, policies, and procedures.
• Ability to work independently and meet managerial goals.
• Knowledge of supervisory requirements and practices.
• Ability to organize and carry out daily activities of self and other staff members.
• Ability to delegate tasks, monitor performance and work as a team player.
• Proficiency in Microsoft Office 365 Suite and insurance management software/systems.

What We Offer

• Competitive remuneration.
• Medical aid, pension, and group life insurance.
• Professional development opportunities.
• A dynamic work environment within a growing Malawian insurance company.

How To Apply For The Position

Interested individuals must download and complete job application form on the link below and send completed copy of the job application form together with copies of their certificates to:

The Human Resources Officer,

Libertas General Insurance Company Limited,

P.O. Box 354,

Blantyre.

Email: [email protected]

The closing date for receiving applications is 16th October 2026.

Only shortlisted candidates will be contacted.

Libertas General Insurance Company Limited is an equal opportunity employer