Customer Care Assistant

The Lilongwe Water Board is a Statutory Corporation established in 1947 and re-constituted in 1995 under the Water Works Act (Cap 72). It is responsible for the provision of water supply and sanitation services to the City of Lilongwe and other surrounding areas designated as its supply area.

The Board is inviting applications from suitably qualified candidates of Malawi origin to fill the following position that exist within the Board

Job Title: Customer Care Assistant
Grade: LWB 8
Division: Customer Care and Public Relations
Reporting to: Senior Customer Care Assistant
Responsible for : None

Purpose of the Job

To provide customer Care Services

Key Duties and Responsibilities

1. Providing front desk services
2. Receiving complaints, compliments and pipe burst/leakage reports and resolving some and/or channelling them to appropriate departments, Divisions, Zones and sections for timely solution;
3. Executing plans, programs, projects and budgets based on priorites within resources allocated:
4. Creating and maintaining a positive corporate image of the Board and promoting the interest of stakeholders:
5. Providing and educating the public in terms of their rights and obligations as customers;
6. Demonstrating outstanding commitment to service delivery programs of the Board by personally identifying and reporting water bursts/leakages to of which verifiable repair records shall be tendered to be used as one of the components for assessment during one’s performance appraisal time.

Minimum Qualification and Experience

Diploma in Business Administration/ Marketing

METHOD OF APPLICATION

Interested candidates who meet the above requirements should submit their application letters, copies of certificates and a Curriculum Vitae with details of three traceable referees and a copy of National ID not later than 20 October, 2026 to:

The Chief Executive Officer,
Lilongwe Water Board,
P.O Box 96,
LILONGWE.

Those that do not submit copies of certificates will not be considered for shortlisting and only shortlisted applicants will be acknowledged

Lilongwe Water Board is an Equal Opportunity Employer

Canvassing will Lead to Disqualification