National Bank of Malawi plc has started deducting outstanding digital transaction taxes from customers’ accounts following the Government of Malawi’s gazetting of the levy on December 30, 2025, with the bank saying the collections, which cover unpaid amounts from previous months, will be completed by Monday, March 9, 2026
In a notice issued to customers, the bank said the deductions relate to digital transaction taxes that financial institutions are required by law to collect.
The bank explained that the levy was introduced after the government gazetted new digital transaction taxes on December 30, 2025.
According to the bank, the deductions currently being processed include outstanding amounts that accumulated in previous months before the implementation process was completed.
National Bank of Malawi plc said the collections are being carried out in compliance with the legal requirements governing the digital transaction tax.
The bank said the process of reconciling and collecting the outstanding amounts has taken longer than expected.
It attributed the delay to the high volume of digital transactions processed through its systems.
The bank said the deductions are being processed in order to update affected accounts and ensure all tax obligations linked to digital transactions are settled.
According to the notice, the exercise of collecting the outstanding amounts is expected to be finalized by Monday, March 9, 2026.
National Bank of Malawi plc also apologized to customers for the delay in completing the updates and thanked them for their patience as the bank works to ensure all accounts are up to date.
