Second Vice President, Enock Kanzingeni Chihana, on Monday made an unannounced visit to the Regional Immigration Office (RIO) North in Mzuzu, signaling the government’s renewed commitment to improving public service delivery and addressing persistent challenges in passport issuance.
Chihana’s surprise appearance caught both officers and applicants off guard, as he walked through service counters to observe operations firsthand and engage directly with citizens waiting for passports.
He commended Immigration Department staff for their dedication despite limited resources, describing their commitment as a reflection of true public service spirit.
However, he warned that the government would not hesitate to take disciplinary action against any officers found engaging in corrupt practices.
“You are working under pressure, yet you continue to serve Malawians with professionalism. The government recognizes your efforts and will act to ensure better working conditions,” said Chihana.
While appreciating the department’s efforts, Chihana also condemned the corrupt acts reportedly perpetrated by some officers, stressing that the government would not tolerate corruption in any form.
Deputy Regional Immigration Officer (Operations), George Chilomo, briefed the Vice President on progress made and challenges faced by the office.
He disclosed that a new passport printing machine is expected to be installed before the end of the year a move anticipated to drastically reduce processing delays.
Chilomo further revealed that plans are underway to decentralize data collection to the Mzimba and Karonga District Immigration Offices to reduce congestion and bring services closer to citizens.
However, officials cited persistent shortages of passport booklets and erratic network connectivity as key bottlenecks affecting efficiency issues they appealed to the Second Vice President to help address.
Chihana’s visit forms part of his ongoing monitoring of government departments aimed at ensuring accountability, transparency, and improved public confidence in state institutions.
