TNM scoops service excellence awards

Mataka: We feel greatly honoured.

TNM plc has scooped double in the 2017 service excellence awards organised by Chartered Institute of Customer Management (CICM).

TNM has been voted the best customer service in telecommunications industry and best internet access service provider in ICT sector.

The service excellence awards are held to recognise honour and reward organisations which have excelled in customer service.

The awards are given to both public and private companies that have outshined others in customer service delivery.

According to CICM, the awards are there to promote and nurture a culture of service excellence as well as to motivate organisations towards continuous improvement.

In accepting the award, TNM Chief Officer – Consumer Services Daniel Makata said the company feels honoured and inspired to be recognised for its service delivery to the customers.

“We feel greatly honoured and humbled that our quest to deliver world class experience to the customers is being recognised by such reputable organisations that represents the customers we serve,” said Makata

Makata said the two awards will inspire TNM to continue pioneering innovative and integrated mobile network and ICT services that respond to the needs of customers.

TNM Plc’s communication campaign “Usamuka Liti”, which urges mobile phone users to switch to a 4.5G internet-enabled network service, also received double awards by Chartered Institute of Marketing CIM-Malawi Excellence Awards



  1. That’s true osati mbava zinazi ma units kumangowuluka basi foni osayankhulanso

  2. TNM is very good on paper but come to action they are very bad. They got the awards because CICM did not have an option. Like someone already said these awards need to be investigated

  3. Honest speaking tnm doesn’t deserve whatsoever award they have been given… Its internet service network its the worse I have ever seen. I feel we are much far away from development

  4. Who gave them the award? Coz they don’t deserve it. What they deserve is a chop. Network poor, tariffs expensive, opera require separate bundles, no free basics, no free Facebook. So which customers were satisfied with such mediocre performance? Maybe the corporate customer, certainly not an ordinary customer like myself

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