We will improve our network – Airtel

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One of the country’s mobile network providers Airtel Malawi says it is working hard to address network problems its customers are facing in the country.

Speaking to the local media, Airtel managing director Charles Kamoto said the company is aware that many of its customers have been facing network problems and he described the situation as worrisome.

Charles Kamoto

Charles Kamoto: We are aware of the situation.

Kamoto noted that slow internet speed is among the challenges the subscribers have been facing hence more work needs to be done to eliminate the problems.

“We are assuring our customers that we acknowledge challenges they are facing and we are trying our best to rectify these problems, our customers should expect improvement from this year up to 3 or 10 years coming,” Kamoto explained

He added that the company has started working towards curbing some of the challenges.

Kamoto said Airtel has so far invested 15 billion kwacha to improve its services.

He then apologized to Airtel subscribers for the inconveniences and thanked them for always being there in time of difficulties.

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52 Comments

  1. I have no words for airtel they stole my hard earned K1,500 when I bought escom units using airtel money but the units never came. I visited their office at Chichiri mall they told me the units will be sent within 24hours which never happened. I called them several times and all they said was “sorry we are looking into it”…and the last time I called them I was told that there was no record in their system showing that I had been calling them. I will never trust these people again whether mpamba they are the same. I use the Bank to pay bills now and it’s way cheaper

  2. Airtel please advise your team at Chichiri offices …kaya kumakhala kutopa ndi nchito kaya ndi chani but really they are annoying. On three occasions they have failed to assist on straightforward issues, have always been assisted by Limbe airtel offices, ndeno ogwila ntchito pa chichiri amatanipo? Pa counter sipafunika anthu ama mood….

  3. ma network akumalawi palibe chilipo timkanjoya ndi celtel idali network yokhayo yomwe idatimvesa kukoma koma zinazi nzosati uziwitsa achibale za dzidzidzi kunvesa kuwawa airtel

  4. Stop stealing from us first….stop making the internet being so expensive thing for us as well and one more last thing ….don’t swindle out our airtime

  5. They dont competitors to make them up their game,its high time the goverment opened the door for the other networks fload in our country,maybe then they will feel the heat.these two they are comfortable here.

  6. Vodacom will be better we get problem when I try to call my family in Malawi my name is Ally Aphiri from SouthAfrica

  7. & at the moment it would have been better if you reduced the prices of units because we are paying a lot for nothing.

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  9. But look this government is just silent on this important issue and noisy on no sense…..I think dpp benefits from this company why not allow other networks to try their luck like Vodacom which is doing best in Tanzania

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