It seems customers in Malawi are not happy with the two top mobile service providers in the country.
In two unrelated incidents, customers of the two companies TNM and Airtel have taken to the Facebook pages of the two companies to complain about the way the two companies are swindling their clients.
In a post on an official TNM page, a customer by the name of Teshan Mwamlowe complained that the company has started using trickery to steal from its clients. Mwamlowe said that TNM has stopped sending its customers a message to notify them that they had run out of an internet bundle.
“Kodi mwayamba liti zomangomaliza data yomwe munthu wapanga subscribe, mpaka kuyamba kumudyera the remaining airtime osamuuza? (Since when have you stopped informing people that their bundle has run out and instead you just get to using their airtime?)” asked Mwamlowe.
Mwamlowe also wondered the logic behind this new unfair practice coming at a time that the company has just hiked its internet prices.
He finished his complaint with a threat that as a TNM customer, he would seek other mobile service providers if TNM were to continue with the swindling of clients.
His opinion was echoed by other people on the post and as we came to publish, the comment had attracted over 45 likes. People in the comments section also supported the threat of leaving TNM. TNM only appeared to reply that they had seen the complaint and would act on it.
Airtel is also another thief
TNM’s partner in crimes was not however spared implying that for those threatening to leave TNM, they would not find a solace at its competitors.
Posting on the official Airtel page, a customer by the name of Sunga Kufeyani rapped the company for swindling its customers.
“Airtel you should know Jesus, how does a 4GB bundle finish within 10 days? And I didn’t even get any messages on the percentage I have used, your agents aren’t even helpful at all,” posted Kufeyani whose comments had over 65 comments as we published.
Kufeyani told the company to fix its system and stop stealing from its customers.
Airtel official page responded that Kufeyani’s phone might have other apps running in the background that were consuming the data. This was however rubbished by Kufeyani and others who said that they know their phones and know how they operate.
Airtel did not respond to the accusations that they also did not send messages to warn the people on their usage of the internet data when the bundle was nearing expiration. Instead it invited Kufeyani to visit their offices.
MACRA should intervene
Meanwhile some Malawians have asked MACRA to intervene in the swindling of clients that the two companies are involved in.