It seems customers in Malawi are not happy with the two top mobile service providers in the country.
In two unrelated incidents, customers of the two companies TNM and Airtel have taken to the Facebook pages of the two companies to complain about the way the two companies are swindling their clients.
In a post on an official TNM page, a customer by the name of Teshan Mwamlowe complained that the company has started using trickery to steal from its clients. Mwamlowe said that TNM has stopped sending its customers a message to notify them that they had run out of an internet bundle.
“Kodi mwayamba liti zomangomaliza data yomwe munthu wapanga subscribe, mpaka kuyamba kumudyera the remaining airtime osamuuza? (Since when have you stopped informing people that their bundle has run out and instead you just get to using their airtime?)” asked Mwamlowe.
Mwamlowe also wondered the logic behind this new unfair practice coming at a time that the company has just hiked its internet prices.
He finished his complaint with a threat that as a TNM customer, he would seek other mobile service providers if TNM were to continue with the swindling of clients.
His opinion was echoed by other people on the post and as we came to publish, the comment had attracted over 45 likes. People in the comments section also supported the threat of leaving TNM. TNM only appeared to reply that they had seen the complaint and would act on it.
Airtel is also another thief
TNM’s partner in crimes was not however spared implying that for those threatening to leave TNM, they would not find a solace at its competitors.
Posting on the official Airtel page, a customer by the name of Sunga Kufeyani rapped the company for swindling its customers.
“Airtel you should know Jesus, how does a 4GB bundle finish within 10 days? And I didn’t even get any messages on the percentage I have used, your agents aren’t even helpful at all,” posted Kufeyani whose comments had over 65 comments as we published.
Kufeyani told the company to fix its system and stop stealing from its customers.
Airtel official page responded that Kufeyani’s phone might have other apps running in the background that were consuming the data. This was however rubbished by Kufeyani and others who said that they know their phones and know how they operate.
Airtel did not respond to the accusations that they also did not send messages to warn the people on their usage of the internet data when the bundle was nearing expiration. Instead it invited Kufeyani to visit their offices.
MACRA should intervene
Meanwhile some Malawians have asked MACRA to intervene in the swindling of clients that the two companies are involved in.
215 thoughts on “TNM and Airtel rapped for swindling customers on Internet services”
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Ndipo if I had powers Vodafone would be in malawi aone ngati angakhale ndi ma customers.miewww
Komadi ationjeza, Imagine 50mb without downloading anything within 5minutes kutha.
Sikalenso dzanadzanali mwationjeza kobasi aitel ayi ayi tindalama tomwe tovutikirati kumabelananso choncho please do something apreciatable.
Airtel programmed its system so that once the data bundles are exhausted the whole Internet services shuts down and your airtime is not affected a thing that TNM hasn’t done
so true these companies are are ripping on wat dem never sow…wonder how they calculate the digits or its just coz they think Malawians are ignorant!…
malawian internet too expessive Hmmmm
Try just to download a video clip and u just see zero zero balance even from your cellphone
Mtn internet in Malawi is very slow,,,, by the time you finish downloading the porn you might have given your life to Christ.
TNM ukagula bundle kuti upange download nyombo. Bundle cost K150 (30 mb). Song size 4 mb. Ukayamba downloading ikafika pa 99 akuuza network failed try again. Ukapanga press pa try again imayambiraso 1 koma ikafikaso pa 99 try again. Try again mpaka 30 mb kutha. Better airtel umatengako zinthu zingapo ngakhale nawonso ali ndo chisimu chopanga deduct ndalama mu phone nkumati makina anawonongeka…. TIKILOWETSANO MI PARLIAMENT MUKAPANDA KUSINTHA.
Nkhanila vinkhunkhu
And yesterday tnm to tnm costs me 850/45 minutes. Yet de discount was at 99%
U purchase a social bundle of 1 day, u are remaining with some airtime in your phone. Once you switch on data, oooh gosh! U remain with nothing all is gone, ur money & bundle. Why is it like this?
Ya 4 gb finins just 4 day even i didin see movies F***
Kodi zikutiwa ife ma customer.zain ija inali bwino ndi celtel koma uyu akuti air tel yu. Ayi wationjeza a Malawi.kaya mappers a wo ndioona akubela ma customer chonchi? Nanu a t n m. Mwanyanya ngati mwatopa nayo company yo Ine ndikugulani koma musatibele chonchi. Pomaliza mon kwa zimbava zose za airtel ndi t n m.m t l bwalo.
it does noy ‘seem’, its exactly that we are not happy with them
Ndimadabwa macompany amenewa alemela mosadziwika bwono
I think some are ignorant here when u buy a 4GB bundlle it doesnt mean u will have it the whole week it depends on how u use it
Zobowa heavy ma company wa ationjeza kufunika tiwamatchile basi apo biii tonse tisagula ma units kwa week imodzi!
Ma demo bas mawa kkkk ali ndi ine ndan?
They are stupid why doing this when they know that poor people are struggling to get the money for buying it as one way of saving their little they have