President of Word Alive Ministries Pastor Zacc Kawalala has expressed dissatisfaction over the way South African Airways (SAA) flight attendants treat Malawian passengers on flights.
According to the pastor, Malawians boarding the South African Airways on the Lilongwe-Johannesburg route are not respected by the flight attendants.
In a Facebook post, the pastor said the SAA air hostesses speak rudely to the passengers in the flight and later when the passengers respond they say it is offensive to interfere with their duties.
He added that the most worrisome thing is that on other routes the airline has good stewards than those working on the South Africa Malawi route.
“The SAA Malawi route carries rude stewards. So you speak rudely to your passengers and then you announces it is offensive to interfere with the duties of the stewards. You can do better. The other routes SAA flies to does not have similar stewards. I know staff matters,” said Kawalala.
Some commenters also shared their own experiences with the airline.
“We had a terrible experience with this flight. We were coming from Lusaka connecting to BLZ at JNB. Their flight in Lusaka was supposed to start off at 0720hrs and the connecting flight from JNB was at 1240hrs. The flight delayed in Lusaka to 1330hrs, we therefore missed the flight from JNB. We went to the customer service center at ORT as advised in Lusaka. It was terrible. Rude staff. There was one lady there as supervisor by then. The lady can be rude! In trying to reason with her, she went a step further and told one of us ‘hey, am not your wife, just go!’And this is at customer service centre,” said Luois Mlangiza Banda.
Other commenters on the post asked the pastor to lodge a formal complaint with the airline.
53 thoughts on “Zacc Kawalala raises concern over rude SAA hostesses”
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Sitinati kudandaula, you never supported to stop air Malawi from being liquidated, Air Malawi had good and professional cabin crew, despite the problem they were there but they respected passengers, itanani Magufuli adzatithandize to reopen another airline
you are stupid. what i would have done is to have slapped the shit out of the hostesses when i landed in malawi. whats the point of complaining here online? kamlepo is right, amalawi ndinu opusa. #yourestupid
Ukamakangana ndi chitsiru anthu owona sangalekanitse
H. X. Q q s d
Inu osangosiya kukwela ndege zawoxo bwanj
mwataya chinkhalidwe a malawi, malichero ndi masache mumakwera kare aja alikut?
Ethiopian airways bro, u won’t regret,zavutitsitsa Kenya ili nazonso ndege man
nduphawi wanuwo mmafuna muwone ngati ndani malawiyo nr 3 kusaukitsitsa. Mbuzi iweti
Who’s is kawalala?
Following?
Nanuso a kawalala kuchenjeretsa mwina…mumayesa mwaitu kkkkk
Kkk
South africans do not regard malawians as people, do you know why? zimayambira ku joni because of the odd pathetic kind of jobs we do take tikapita kumeneko….and they think we are stupid!! tangoganizani..even ku malawi kuno azilonda opanda mapepala amatilondela mmayadi mwathumu…timawalemekeza ngati? sitimangoti ah kape uyu!nde musamadabwe atsikana a ku joni akamakuonelerani..the best way to pay them back is just to ignore them,kumangogula zakudya zanu mukamakwera ndege..nayo zidzawavuta tsiku lina adzadya golide waoyo!
You expect SAA to regard you. Does your gvt regard you? Why dont you ask it for not regarding you?
No it not just South Africans I v travelled with malawians evn in Mozambique same story and zimbabweans are even worse at putting malawians down ulendo wina I had to talk like a mad woman at the boader ndikunyasidwa ndiulemu umene umapelekedwa ndi amalawi while someone is busy verbally abusing them. Azibambo andevu zawo kumati asiyeni athana ndi Mulungu wawo
We should start beating and slapping these foreigners, amati yenjeza
Lol a Progress not slapping but confidently look an idiot in the eye kumuuza za size yake all it takes is a smile and stiff words thats they wobt forget in a hurry
Surely the best way is nafexo tizibwezera rudeness!!
Inenso ndege ndimangoiona ili mlengalenga ndiye chonena ndilibe
Inenso ndege ndimangoiona ili mlengalenga ndiye chonena ndilibe
Kkkkkkkk I love this comment
Amalawi ambiri akuvutika nde muzinena za ndege aziti chani?
mukanati BUS bola koma ndege aaah zawo anthu achuma …
Mukutiuzafe timayenda wa pansi,zikayenda mwa miracle ndi njinga,NDE titani pamenepa?
Kuti tidziwe kuti munakwera ndege ,ife tikakumana ndi a fisi mchire mungatimvere?
Kkkkk,u nt lyn man
Kkkkkkk eti man
U mst report them to their managers they r stupid…..if they feel tough to wrk there better to resign and look another jobs
they shouldn’t be employed at all.they should know where their bread on the table comes from .they need to be reported to the company.
100% true i agree with Zacc
Eeeish