The Consumers Association of Malawi (CAMA ) has demanded a compensation from New Building Society (NBS) Bank following a system crash that has led suspension of bank transactions.
Information that Malawi24 has, indicates that NBS Bank has been failing to serve its customers across the country since last month.
In reaction, CAMA executive director John Kapito described the development as an ‘insult’ to customers therefore the bank needs to consider compensating customers.
“People are supposed to be compensated not just a mere apology through the media” said Kapito
Kapito further condemned the bank for not having alternative systems to serve its customers.
“This is rubbish and it is an insult to customers,the bank was supposed to have alternative systems to serve its customers” added Kapito.
NBS chief executive director Bernadette Mandoloma said the bank has been using the system since it was established.
“For the past years, we have been using the system we were just updating and it was working. Our technical team are to insure that we will not have same problem in future” said Mandoloma.
The bank has issued an apology for the inconvenience the problem has caused.