AXA bus services says Malawi government’s poor governance which has led to the devaluation of Kwacha has affected their usually trusted bus service.
AXA general manager Cuthbert Chinguwo told Malawi24 that the current state of the economy is making it hard for them to procure spare parts to repair their buses hence the frequent breakdowns.
“The devaluation of our currency is a cause of our poor service delivery. We are finding it hard to procure spare parts from abroad,” said Chinguwo.
This comes in the midst of complaints from customers who say they have lost trust in the bus company.
Some customers recently told Malawi24 that AXA buses are now a mockery of their motto, “Reliable, Punctual and affordable” saying that boarding the buses means spending nights on the road and being harassed by their conductors.
“I should board AXA these days? Do you want me to sleep at Jenda? They have lost their good service delivery. Unless they change I will never travel using their buses,” said a traveller at Mzuzu bus depot.
Meanwhile Chinguwo said that they have procured about five buses which will be launched soon in the country.